FAQ

You cannot search for specific people within the app unless you have previously had a Match with that person. You can find it in your Matches list and write its name in the search engine.

To be able to chat with other Toppin users you must have had a previous Match, that is, both of you have said that you like each other.

At Toppin we care about the safety of our users and for this reason we offer you the possibility of reporting a profile if this person has violated any of our policies or you think they are misusing the application.

Under each person’s biography you can find a Report button, we will review all reported profiles one by one in order to provide security to all Toppin users.

Do you regret giving a Match or has the opposite happened to you and do you want to “like” a profile that you had already discarded? For this we put at your disposal the Rewind function.

You will have this function available if you subscribe to our Premium plan. With it you can undo a “I like it” or a “I don’t like it”.

If you want to edit any data or photo of your account you can do it within your profile in the app. There you will find a pencil icon, and clicking on it will open all your profile options available for editing.

You can edit it as many times as you want!

If unfortunately you want to delete your Toppin account you will have to access Your profile – go to Settings – Delete account.

Photo Verification allows you to verify your profile, thus proving to potential Matches that it is really you who appears in the photos. This is done in order to provide security to all users of the app.

• Sugar Sweet: Accompany your Super Sweet with a sweet message.
• Confirmation of read messages.
• Priority for your likes
• Includes Premium features.

*This subscription is paid

Send a Super Sweet to the profile that you like the most, in this way they will receive a notification of your match and you will not have to wait for your profile to appear.

And he likes your profile and gives you a like, you will have the perfect macth!

You can buy Super Sweet within the app.

Increase your chances of receiving a match by activating Power Sweet.

For a few minutes your profile will appear highlighted above the others.

You can buy Power Sweet within the app.

With the Destination function you can geolocate your searches in different geographical areas.

A new way to meet people during your vacations!

Regretted a match? Did you stay with the desire to see a discarded profile again?

With this option you will be able to make the decision to match or not.

With your premium or supreme subscription you can give unlimited likes per month as long as you continue to subscribe to one of the two options.

If your Toppin account has been closed, you’ll see a message letting you know when you try to log in. At Toppin we close accounts when we detect activity that violates our terms of use. If you think it is an error, you can contact us and we will try to solve it.

1. Open the Toppin app
2. Go to the profile icon
3. Select Settings
4. Search for Account Information > Email
5. Follow the instructions and you can replace your email with a new one.

This can be a bit exhausting at times, we know. But, we are going to help you! It may be for one of the following reasons:

First make sure you have a good internet connection, or switch from Wi-Fi to mobile data or vice versa to determine if the problem is related to your connection.
If the above doesn’t work try Delete and Reinstall the app. As well as updating to the latest version of Toppin, it will also update your experience in the app, this should get it working properly.

If it is a technical problem, surely we are already at work trying to solve it. It is a matter of waiting!

If you have forgotten or want to know the email address associated with your Toppin account, you can find it under Settings > Notifications > Email. The email you registered with will appear there.

● If you paid for the subscription using your Google Play Store account:

1. On your Android phone, open the Google Play Store app.
2. Then click on the “Menu” icon and go to “Subscriptions”
3. Choose the subscription you want to cancel
4. Tap “Cancel Subscription”

● If your subscription payment method was by credit card:

1. Open the Toppin app for Android
2. Tap the profile icon
3. Select “Manage payment account”
4. Click on “Cancel subscription”.

Depending on the platform the steps will vary, so you will have to make sure you follow the corresponding steps.
Enter your App Store or Play Store account – Profile – In the “Subscriptions” section you can manage the subscriptions you have. If you have a Toppin subscription, a button will appear that says “Cancel subscription”.
From then on, nothing should be charged again, although you can continue to enjoy the advantages of your subscription until the end of the cycle.

If your phone is an iPhone, you can contact Apple Support and let them know what happened.

Transactions are handled directly by Apple, including refunds.

Android

Does your order number start with “GPA”?

● Then it was through Google Play from where the purchase was processed.

We recommend that you contact Google Play support to
inform them of this problem.

If you want to see your payment history, you can do it in your iOS or Android account within your profile on either of these two platforms. Depending on which one you used to pay for your purchases, you can find it in one or the other.

The SuperSweet are there just for that, to give that boost that every profile needs. You will appear to people in your area much faster. You will increase the chances of finding that connection you long for!
The number of times your profile will appear will increase up to 10 times more with a SuperSweet.
Although Superweet as such cannot guarantee a Match, they are very, very effective in helping you get one. Even after it’s over
You will know that you have achieved a Match thanks to SuperSweet because a yellow Star will appear indicating it.

Unfortunately item purchases as well as subscriptions cannot be transferred from one account to another. If you delete an account where you had purchased items and create a new one, they will be lost.

If you received a notification about a Super Sweet, open Toppin and swipe to find out who gave you that Super Sweet. Their profile may not show up first, but it will show up with a yellow star icon at the end.
If you subscribe to Toppin Premium or Toppin Supreme, you will be able to find out who gave you that Super Sweet.
Keep in mind that sometimes a Super Sweet can be sent by mistake (it can happen to anyone), if the person who sent it uses the Rewind function they can undo it. Therefore, this could be one of the reasons why you do not see the Super Sweet that you have received the notification about.

If you’re trying to change your location and can’t, try checking your mobile phone’s connection to the Internet. If this is not the problem, please try again in a bit. If the problem persists, contact us.

If you’re trying to upload a photo from your mobile phone, make sure you’ve given Toppin access to the photos on your device. If you haven’t done so yet, you can enable access from your mobile settings.
Try again later if you see that the problem continues

There are times when we remove content from Toppin to make the experience as enjoyable as possible for everyone. If you see that a photo or video on your profile has been removed, it means that a violation of our Terms of Use has been detected. We ask all users to be respectful. Please, review our Community Rules so you can take it into account every time you go to upload content to your profile.
Thanks to you, Toppin is a safer place!

1. Tap the profile icon in the top left corner of the home screen
2. Select Edit information
3. Scroll to the Current Job or Study Center sections

If you have stopped receiving our push notifications, it is probably a temporary problem.
Just in case, we recommend that you verify that you have notifications correctly enabled within your device’s Settings – Notifications.

On Android devices: Go to device settings, select Notifications, then App notifications and Toppin

1. Open Toppin
2. Tap the profile icon
3. Go to your Settings
4. Scroll down to Discovery Settings
If everything is set up correctly, log out of Toppin and log back in.

If you’re trying to upload a photo from your mobile phone, make sure you’ve given Toppin access to the photos on your device. If you haven’t done so yet, you can enable access from your mobile settings.
Try again later if you see that the problem continues.

At least while you are using Toppin it will be necessary for you to give us access to the location of your mobile phone.

○ On iOS: Tap the red exclamation mark next to the message you’ve given
failed.

○ On Android: Tap the message to try sending it again.

It may happen that you accidentally undo Match without realizing it. But whether you undo or your Match undoes it, it will be a permanent action that unfortunately cannot be redone and will no longer appear in the list of either of the two profiles.

You can try to log out and log in if you see that the photos of your Matches are not uploading even though they have been around for a long time.
To log out: go inside your profile and if you scroll down you will see the “Log out” button.
Now you just have to log back in and check if they now upload their photos.